Privacy Policy

PRIVACY POLICY

Qhiam Clothing Sdn. Bhd. (Registration No. 1570960-D), including its sister label Sendja (collectively referred to as "the Company", "we", "us", or "our"), values your privacy. This Privacy Policy outlines how we collect, use, process, disclose, and protect your personal data in strict compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

By accessing our website (https://qhiam.com.my/), interacting with us online, or purchasing products at our official physical showrooms, you explicitly consent to the collection and processing of your personal information as described herein.

1. Collection and Category of Personal Data

We collect personal data that you voluntarily provide to us when registering an account, placing an order, subscribing to marketing updates, or visiting our showrooms. This data may include, but is not limited to:

  • Your full name, national identity card number (IC), or passport number.

  • Contact details (billing address, shipping address, email address, phone number).

  • Financial and transaction details (payment card tokens, billing history).

  • Technical diagnostic data (IP address, browser type, site traffic statistics via cookies).

2. Purpose of Data Processing

The Company processes your personal data strictly for the following operational objectives:

  • Fulfilling, shipping, and tracking your product orders and processing payments.

  • Managing your online account registration and showroom loyalty memberships.

  • Providing direct customer support and resolving return or exchange requests.

  • Internal business analytics, customer profiling, research, and platform feature optimization.

  • Conducting fraud prevention, asset protection, and credit risk reduction audits.

3. Protection and Confidentiality of Information

We enforce strict technical and organizational security measures to protect your personal information. Access to your data is strictly limited to authorized employees of Qhiam Clothing Sdn. Bhd. who require the information to perform their specific job functions. We do not sell, rent, or trade your personal information to unauthorized third parties.

4. Controlled Disclosures to Third Parties

To facilitate smooth business operations and legal compliance, we may share your personal data with trusted third parties under strict confidentiality clauses:

  • Logistics & Payment Partners: Appointed shipping couriers, fulfillment centers, and integrated payment gateway providers.

  • Corporate Professional Advisory: Our internal group of companies, auditors, legal counsel, and banking partners.

  • Marketing Agents: Trusted performance marketing agencies working directly on behalf of the Company.

  • Statutory Compliance: Regulators, law enforcement, or government bodies to comply with legal obligations or to protect the rights, safety, and property of the Company, our customers, and the public.

  • Corporate Restructuring: Prospective buyers, investors, or asset-transfer partners in the event that Qhiam Clothing Sdn. Bhd. undergoes a business transition, merger, or acquisition.

5. Communication, Marketing, and Opt-Out Rights

If you have completed a purchase or created an account with us, you may occasionally receive operational updates, brand news, and promotional offers via email, text message, or post.

  • Your Right to Opt-Out: You retain full control over your marketing preferences. You may immediately opt-out of marketing communications at any time by navigating to the "Your Details" section under "Your Account" on our website, or by clicking the "Unsubscribe" link at the bottom of any marketing email sent by us.

6. Cookie and Tracking Technologies

Our platform utilizes small data files known as "cookies" stored on your device's hard drive to optimize your browsing journey. Cookies remember your secure login credentials, track cart contents, and log session durations to improve site stability. You can adjust your web browser settings to block or notify you about cookies; however, disabling them may limit your access to certain checkout functionalities.

7. Third-Party Hyperlinks

Our website may occasionally display outbound links to partner networks, social media platforms, or external apps. The Company does not own or control these third-party domains. We accept zero responsibility or liability for their independent privacy practices. We strongly recommend reviewing their respective privacy policies before transmitting any personal data.

8. Data Integrity, Access, and Correction Rights

Under the PDPA, you have the right to request access to, inspect, verify, or demand the correction of any personal data we hold about you.

  • Security Check: To protect consumer safety, our support team will require verification and proof of identity (such as your registration email and password or reference order ID) before revealing or modifying any file records. You are strictly advised to keep your login credentials private.

9. Inquiries, Complaints, and Data Withdrawal

If you have any questions, wish to lodge a formal data processing complaint, or want to completely withdraw your consent for us to process your personal data, please contact our Data Protection Officer:

  • Email Support: cs@qhiam.com.my (Available Monday to Friday, 9:00 AM – 5:00 PM)