At Qhiam, we are dedicated to ensuring your order arrives safely, securely, and as promptly as possible. Please review our official shipping schedules, peak season buffers, and tracking procedures outlined below.
1. Order Processing Timelines
All orders undergo meticulous quality checks and secure packaging at our central fulfillment node before being handed over to our appointed courier partners.
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Standard Operating Periods: Orders are processed and dispatched within 1 to 3 business days following successful payment verification.
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Peak Seasonal & Promotional Periods: During high-volume campaigns, product launches, or festive rush periods (such as the Hari Raya seasonal window), order processing and dispatch timelines may extend to 1 to 7 business days. We appreciate your patience during these peak cultural milestones.
2. Domestic Delivery Schedules (Within Malaysia)
Once your order leaves our fulfillment center, estimated transit times under normal conditions are as follows:
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Peninsular Malaysia (Semenanjung): 2 to 5 business days.
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East Malaysia (Sabah & Sarawak): 3 to 7 business days.
3. International Shipping
We proudly ship our collections worldwide to global modest fashion enthusiasts.
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Transit Window: International shipments generally arrive within 7 to 14 business days, depending on the destination country and local postal infrastructure.
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Customs, Duties, and Taxes: International orders may be subject to local import duties, customs tariffs, and value-added taxes (VAT) levied by the destination country. All additional compliance charges for customs clearance are the sole responsibility of the recipient. The Company exercises zero control over these regulatory fees.
4. Shipping Fees and Calculation
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Weight-Based Calculations: Shipping charges are not flat-rate; they are calculated dynamically at the final checkout screen. Fees are determined based on the total volumetric weight of your parcel and the exact final delivery destination.
5. Consignment Tracking Protocols
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Automated Notifications: The moment your package is scanned into our courier partner’s logistics network, an automated delivery confirmation email and/or text message will be transmitted to you.
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Monitoring: This notification will contain your official Consignment Note / Tracking Number and a direct link to monitor the real-time journey of your parcel. Please allow up to 24 hours for the carrier system to update initial tracking status signals.